Terms of Service

These Terms of Service (“Terms”) govern your use of Star Gym 24/7's website, member dashboard, and any related services (collectively, the “Service”) operated by Star Gym 24/7, located at Tale Hristov 2, Skopje 1000, North Macedonia.

Online accounts and online membership purchases are for people aged 18 or older. By registering an account or purchasing a membership online, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement under the laws of the Republic of North Macedonia.

Star Gym 24/7 is North Macedonia's premier 24/7 fitness centre, operating at Tale Hristov 2, Skopje 1000, North Macedonia. We offer gym memberships, personal coaching, and a digital member dashboard.

• Phone: +389 75 240 430
• Email: info@stargym.mk
• Instagram: @stargym.mk
• Facebook: stargym.mk

To access your member dashboard or manage your membership, you must create an account by providing a valid email address and password. Authentication is handled securely by our infrastructure provider.

• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately if you suspect unauthorised access to your account.
• You may not share your account with any other person.
• We reserve the right to suspend or terminate accounts that violate these Terms.

Star Gym 24/7 offers the following membership options, all priced in Macedonian Denar (MKD):

• Monthly — 2.000 MKD for one month, paid once in advance. Full access, no long-term commitment.
• 6 Months Unlimited — 10.500 MKD total (1.750 MKD/month equivalent), paid once in advance as a single payment.
• 12 Months Unlimited — 18.000 MKD total (1.500 MKD/month equivalent), paid once in advance as a single payment.

Card payments are processed securely on the virtual POS of our acquiring bank, Halkbank AD Skopje, using 3-D Secure authentication (Visa Secure / Mastercard ID Check). By purchasing a membership, you authorise a single charge of the plan's total price to your debit or credit card. Memberships do not renew automatically and there are no further charges.

• All prices are shown and charged in Macedonian Denar (MKD).
• You will receive an email receipt for every successful payment.
• Star Gym 24/7 does not store your full card number, expiry, or CVV — card data is entered and held securely by the acquiring bank under PCI DSS.
• If a payment is declined, your membership is not activated and you can try again with the same or another card.

All sales are final: memberships and personal-training services are non-refundable once purchased, except where a refund is required by the consumer-protection laws of the Republic of North Macedonia (or where the service was not provided). Memberships do not renew automatically, so there are no future charges to cancel. Full details are in our dedicated Refund & Cancellation Policy.

Registered members gain access to a personal dashboard that displays:

• Current membership plan and status (active / expired / cancelled)
• Membership start and end dates
• Time remaining on your current plan
• Assigned personal trainer name and contact information (if assigned)
• Your training schedule, programme and diet notes from your trainer (if assigned)
• Your membership history

Dashboard data is pulled directly from our secure database and reflects your current membership state in real time.

Certified personal trainers employed or partnered with Star Gym 24/7 are granted access to a dedicated trainer dashboard that allows them to:

• View the profiles of clients assigned to them, including name, contact email, and membership status
• Record and update each assigned client's training schedule, programme notes and diet notes
• Manage their list of assigned clients

By using our Service, you agree not to:

• Attempt to gain unauthorised access to another member's account or data
• Use the Service for any unlawful purpose under North Macedonian law
• Reverse engineer, scrape, or copy any part of the platform
• Upload or transmit harmful, offensive, or misleading content
• Impersonate any person or entity, including Star Gym staff
• Attempt to disrupt or overload our systems or infrastructure

All content on the Star Gym 24/7 platform — including logos, text, images, UI design, and software — is the intellectual property of Star Gym 24/7 or its licensors. You may not reproduce, distribute, or create derivative works without prior written permission.

To the maximum extent permitted by the laws of the Republic of North Macedonia, Star Gym 24/7 shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of the Service
• Loss of data, revenue, or membership benefits due to technical failure beyond our control
• Third-party service failures (e.g., our database/hosting provider or our acquiring bank's payment systems)
• Physical injuries sustained at the facility (governed by separate facility waivers)

Our total liability in any matter shall not exceed the total amount paid by you for your membership in the 30 days preceding the claim.

Our platform relies on the following third-party service providers:

These Terms are governed by and construed in accordance with the laws of the Republic of North Macedonia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Skopje, North Macedonia.

We encourage you to contact us first to resolve any dispute informally. If a resolution cannot be reached, disputes will be referred to the competent courts of Skopje, North Macedonia.

Consumers also have the right to submit a complaint to the relevant consumer protection body in North Macedonia.

We reserve the right to update these Terms at any time. When we do, we will revise the “Last updated” date at the top of this page and, where material changes are made, notify registered users by email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

If you have questions about these Terms, please contact us:

• 📍 Star Gym 24/7 — Tale Hristov 2, Skopje 1000, North Macedonia
• 📞 +389 75 240 430
• 📧 info@stargym.mk
• 🌐 instagram.com/stargym.mk